Accountancy
120
Agriculture, Fishing
2
Finance, Insurance
75
Call Centres
1
Catering & Hospitality
83
Construction, Property
123
Customer services
85
Defence/Armed Forces
64
Education
2
Electronics
62
Engineering, Manufacturing 145
Graduate, Trainees
68
Healthcare & Nursing
94
Human resources
69
IT & Internet
401
Legal
60
Management consultancy 61
Marketing, Advertising, PR 65
Media, Creative
8
Non-profit, Charities
0
Public sector & Services
5
Recruitment sales
82
Retail, Wholesale
78
Restaurant & Food Service 15
Sales
124
Science
23
Secretarial, Administration 26
Security
0
Senior appointments
14
Telecommunications
5
Transport, Logistics
5
Travel, Leisure, Tourism
19
Other
59
| |
Accountancy
0
Agriculture, Fishing
0
Finance, Insurance
0
Call Centres
0
Catering & Hospitality
0
Construction, Property
0
Customer services
0
Defence/Armed Forces
0
Education
0
Electronics
0
Engineering, Manufacturing 0
Graduate, Trainees
0
Healthcare & Nursing
0
Human resources
0
IT & Internet
0
Legal
0
Management consultancy 0
Marketing, Advertising, PR 0
Media, Creative
0
Non-profit, Charities
0
Public sector & Services
0
Recruitment sales
0
Retail, Wholesale
0
Restaurant & Food Service 0
Sales
0
Science
0
Secretarial, Administration 0
Security
0
Senior appointments
0
Telecommunications
0
Transport, Logistics
0
Travel, Leisure, Tourism
0
Other
0
| |
|
|
Section: Sales Vacancy 775 |
| Post:Director of Customer Support, Service & Telesales,
|
Salary contractual |
| |
| Requirements and conditions |
| Age: |
Has no value
|
| Gender |
Has no value
|
| Education: |
no
|
| Work schedule: |
Has no value
|
| Work place: |
Belfast
|
| The announcement text: |
Reporting directly to the CEO, the Director of Customer Support, Service and Telesales will have a minimum of 5 years experience leading a high volume technical call centre preferably in an ISP or HSP environment and will take full responsibility to proactively manage the Customer Support Department to develop a ?world class? service. This will include:
:
? Formulation of the customer service proposition and strategy, terms of service and relevant SLAs
.? Setting and achieving highest level customer expectations through the management and leadership of sales and support teams.
? Management of key supplier relationships
? To deliver agreed sales and revenue targets in core business sectors
? Developing and streamlining key customer process systems to provide efficient and automated workflows
? To own key aspects of the sales process, order processing and account management & development.
Package: Base: £80k + £50k performance bonus. Pension Healthcare
For more information and informal discussion about the role please send your CV to Kevin@additionalresources.net
Please see www.additionalresources.net for more jobs.
Keywords: Internet, ISP, Customer Services, Director, Technical Support Gloucester
|
| Contact information |
| Employer: |
|
| Email: |
1339@cardiffcareer.informnow.com
|
| Phone: |
01489 505044
|
|
| |
Publication date: 2009-04-05 07:10:50
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| |
|
|
